Mitrat

Mitrat is a comprehensive NDIS Provider Directory platform built on Brilliant Directories to connect NDIS participants, support coordinators, and service providers across Australia. The platform was architected as more than a directory—it functions as a scalable ecosystem combining verified listings, tiered memberships, lead generation, dashboards, email automation, and future-ready tools such as AI support and digital products.

The project involved translating complex NDIS regulations, service classifications, and real-world provider workflows into a structured, compliant, and user-friendly digital platform. Mitrat positions itself as a transparent, trustworthy, and forward-thinking alternative to fragmented NDIS directories by emphasizing verification, clarity, and long-term extensibility.

Task

The primary challenge was designing and implementing a highly complex, multi-role platform while maintaining usability, compliance, and monetization flexibility. Key challenges included:

• Supporting three distinct user types (Participants, Support Coordinators, Providers) with different permissions, dashboards, and pricing rules.
• Designing tiered membership plans that scale from free sole traders to enterprise-level NDIS providers.
• Structuring an extensive NDIS-aligned category system without overwhelming users or harming search performance.
• Implementing manual verification workflows for NDIS registration and ABN validation.
• Configuring advanced lead generation and routing while preserving participant consent and transparency.
• Preparing the platform for future expansion into AI tools, digital products, events, and community features.

This project strongly demonstrates my ability to:

• Architect complex Brilliant Directories platforms
• Translate regulated industry requirements into scalable systems
• Design multi-role marketplaces with clear monetization logic
• Build platforms that are launch-ready but future-proof